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Rules

Know Your Customer (KYC) Policy

Know Your Customer (KYC) Policy

General

  1. We, as an owner and operator of the spinwin365.com (“Website”) are committed to have procedures in place for the prevention of money laundering, terrorism financing, fraud and other illicit purposes by using our Website.
  2. In an effort to be compliant with the applicable rules and regulatory standards, we deploy some anti-money laundering procedures and know your customer is one of them.

Your Consent

  1. By accepting this Policy and using the Website, you agree on rules described in this Policy and authorize us to conduct various checks at our sole discretion or if required by third parties in order to verify your identity and contact information.

Identification

  1. To make use of our services on the Website, you shall be personally registered and has an Account on the Website. Rules on the Account opening are described in the respective Accounts, Bonuses and Pay-outs Policy.
  2. Only natural persons are allowed to open an Account on the Website. Businesses cannot open an Account and use our services on the Website.
  3. Only persons over 18 years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence. By creating an Account and using the Website, you agree, warrant and represent that you are of eligible age.
  4. Upon registration, you will be required to provide the following information for the purposes of identification:
    • First (given) and last (surname) names.
    • Date of birth.
    • Address.
    • Contact email.
    • Personal telephone number.
  5. Any and all personal information provided by you during Account opening must be accurate, correct and complete. If some of your personal information change, you undertake to notify us without delay, but not later than 5 days from any such change in your personal information of the change and changed information.
  6. You should immediately inform us in case you are or become a politically exposed person (PEP). In this case, you will be subject to an enhanced verification procedures.

Verification

  1. We hereby notify that you might be required to pass verification procedure at any time for security check reasons, among other in any case among other in any case when your single transaction deposit or withdrawal is over €2,000. We also reserve the right to carry out verification of your identity even if mentioned deposit threshold has not been reached, namely in the following cases:
    • when you request withdrawal (pay-out);
    • in other cases, during registration or ongoing monitoring of your activity when such verification is, at our discretion, deemed to be necessary.
  2. Verification means that we will check information you submitted during registration against some your personal documents.
  3. During verification, you will be required to provide one of the following documents:
    • Passport (first page).
    • Local ID (front and back).
    • Confirmation of address (utility bills such as for gas, electricity not older than 3 months).
    • Your selfie with a passport or ID.
  4. In certain cases, where according to our internal risk management system you are considered as medium- or high-risk customer or such verification is required by our partners (software providers, payment institutions), we may ask you to provide additional documents for verification such as:
    • driver license;
    • additional recent proofs of address;
    • bank statements;
    • copies of bank cards used for the topping-up the Account;
    • payment documents;
    • other documents confirming the lawful possession and legal origin of the funds.
  5. Documents should be provided in the format of high-resolution color photo. Scanned versions are not allowed. Document pages should be fully visible.
  6. Documents shall be provided by you within 2 days after receiving verification request unless other term is indicated in the request.
  7. Verification process usually may take up to 5 business days, in rare cases more than 5 business days.

Incompliance

  1. We reserve the right to cancel any bets as well as winnings, block your account, exclude you from participating in games, retain payments and report you to the authorities in charge if:
    • Any information submitted by you turns out to be incorrect or incomplete.
    • If there are discrepancies between data you stated during registration and data indicated in verification documents.
    • If you don’t provide documents for verification purposes or such documents are incomplete or incorrect.
  2. In addition, we have the right to refuse any account registrations or to block and/or cancel any account for any reason whatsoever at any time at its sole discretion and without prior notice.

Other

  1. We may provide our personal information details to certain third parties for verification. You agree that we may process such information in connection with your identification and verification.
  2. We may check your personal data to match the list of persons suspected of terrorism, which is formed by the authorized state and independent authorities.
  3. All personal information you submit is processed according to our Privacy & Management of Personal Data Policy.