Terms and Conditions

1. Introduction

   1. Genius Touch B.V., a company duly incorporated and registered under the registered under the laws of Curacao, with company’s registration number 160903, having its registered office at Scharlooweg 39, Willemstad, Curacao is lawful owner and operator of this website spinwin365.com (“Website”). References in these terms and conditions to “Company”, “we”, “us” or “our” will be to Genius Touch B.V.
   2. The Company offers sports betting, casino, live casino and virtual sports for real money use on the Website.
   3. These Terms and Conditions describes rules and conditions under which the Company supplies online gambling services on the Website to players.
   4. Please read this Terms and Conditions as they constitute a legally binding contract between you as player and the Company. Any references to “player”, “players”, “user” or “you” shall be understood as references to either registered users who have accounts on the Website or, where the context so requires, any users on the pre-registration stage.

2. License

   1. The Company is licensed in Curaçao and regulated by the Central Government of Curaçao (formerly The Netherlands Antilles). The sublicence is issued under the [INFORMATION WILL BE ADDED ONCE THE LICENSE IS ISSUED]

3. Legally binding agreement

   1. Before using the Website, the any player is obliged to carefully read these Terms and Conditions.
   2. By visiting the Website and/or opening the account and/or using the Company’s services (i.e. placing Bets on the Website), player confirms that the fully read and understand Terms and Conditions and enters into the agreement with the Company, accepts all terms thereof and agree to be bound by them. This agreement, entered into between the player and the Company, collectively includes:
      1. these Terms and Conditions;
      2. relevant products rules (namely, General Betting Rules set out in the Annex 1 and Sport Betting Rules set out in the Annex 2, rules for particular games which can be accessed and reviewed on the game’s particular page);
      3. any other Company’s policies inserted herein by reference;
      4. applicable terms for promotions, special offers and bonuses;
      5. any specific conditions which are stated as applying.
   3. If any customer does not agree with the agreement, refuse to accept and be bound by agreement mentioned above, he should stop using the Website and services offered on it, should not create account on the Website.
   4. The Company shall have the right to make without prior notice changes related to software, provision of services to players, player requirements, as well as any changes required by law. All changes shall come in effect after the renewed terms and conditions are posted on the Website. Each player must read the current Terms. The Company reserves the right to amend, edit, update, and modify the Terms at any time and without prior notice for various reasons, including for commercial and legal (as per new laws or regulations) purposes, and, also, for the reasons related to customer service.
   5. If the player disagrees with the changes, he should stop using the Website and/or delete his account. Use of any part of the Website after the revised Terms come in effect will be treated as agreement with and acceptance of the revised Terms, including (to avoid doubt) all additions, deletions, substitutions, or other changes.
   6. The Company reserves the right to make any changes to the Website or any services offered on the Website. At the Company’s discretion, it may alter or amend or withdraw any betting or gaming from the services or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the bets, games and/or services.
   7. The Company may at any time choose to wind up its business in one or multiple jurisdictions. The Company shall notify the relevant regulator and terminate all agreements in jurisdiction(s) that is (are) concerned by the winding up of the business. The relevant notification will be provided to all players and third parties; respective information will be published on the Website.

4. Opening player’s account

   1. In order to make use of the Company’s services, a player should be registered and have an account with the Website.
   2. The registration could be made by putting onto the button “Register” on the Website. After that, a player must fill out the registration form and submit it to Website. All information when signing up must correspond to current real data and must not contain errors.
   3. Once registered, player confirms that he is aware of the Website’s Terms and Conditions and other policies, enter into agreement with the Company is obliged to act in compliance with applicable rules, law and regulation.
   4. The following information should be provided for account registration:
      1. First and last name;
      2. Date of birth;
      3. Address;
      4. Contact e-mail;
      5. Personal telephone number
   5. Only natural persons are allowed to conduct registration on the Website and have a player account with the Website.
   6. Registration of an account with false, incorrect or invalid data is prohibited. It is strictly forbidden to register account with false or third-party identity.
   7. The registration should be made personally by player. It is not allowed to register account for a third party or by a third party. A player is obliged to provide true, complete and correct data. Player warrants validity, truthfulness of the provided information during the registration process and is fully responsible for that.
   8. By registration, player is representing and warranting the following:
      1. player is at least 18 years of age;
      2. player will provide accurate registration information when opening his account and will also inform us of any changes thereof;
      3. player understands the risk that when using services, he may lose money as well as win money;
      4. player is legally capable of entering into binding contract with the Company;
      5. player is not a compulsive player;
      6. player is opening account solely for the personal use, and is are acting not as an agent on behalf of any third party;
      7. player is responsible for comply with his own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If laws in player’s jurisdiction prohibits using the Website, he must neither register on the Website or attempt to do it.
   9. It is not allowed to have multiple accounts. If player becomes aware of existing of multiple accounts, the player should immediately inform the Company. It is forbidden to use similar e-mails and/or telephone number for different player accounts. If the Company believes that player has opened or are using multiple accounts or a duplicate account with the intent to defraud us and/or to abuse terms and conditions, the Company can close all such accounts.
   10. The Company carries out know customer (KYC) procedure on all players registering on the Website. This procedure is described more detailed in respective section.
   11. As a result of successful registration, an account is created for the player. This account will be used for processing all bets, winning pay-outs and online transactions with real money.
   12. The Company has the right to refuse any account registrations or to block and/or cancel any account for any reason whatsoever at any time at its sole discretion and without prior notice.
   13. If the Company has any doubts about validity or correctness of the provided information and/or documents, player’s account might be blocked or even closed. The Company may also block or close player’s account if the latter does not provide the requested information and/or documents.
   14. If the Company has reason to believe or will reveal that a player is involved in fraudulent, improper and/or collusive activities, the Company has the right to close/deregister player’s account.
   15. The list of reasons for a player’s account closing is not exhaustive. Among other (but not limited to), account may be closed in the following cases:
   16. if player has charged back any of payments made with a bank card;
   17. if player was engaged in playing in a professional sense or in concert with other players.
   18. In case the Company suspects illegal activity, it could initiate investigation process that might take 30 working days or more if it is necessary, where additional documents might be requested for review from player. In case the documents are not provided or illegal activity is confirmed, the Company may close the account and inform the respective authorities.
   19. The Company will collect and save personal information in compliance with all applicable regulation and Privacy & Management of Personal Data rules (see below)
   20. A player is obliged to inform the Company on any changes in personal information provided to the Company during registration within a period no longer than 5 working days from the moment of such changes.
   21. No officers or employees or persons engaged by us shall make real money wagers on any of the jackpot games. If any such player shall win a jackpot, such a win shall not be paid out to the winner.

5. Account’s security

   1. Player’s account may be only accessed by using unique email/login and password as set up during registration and creation of the account.
   2. Players shall not disclose or communicate their credentials to any third parties. Players shall be solely responsible for the confidentiality of their credentials and for restriction of access of third parties to their accounts, as well as for all actions and transactions made from their accounts.
   3. The Company will not be responsible for any losses that may arise as a result of misuse of the player’s username or password or from any unauthorized access to the account.
   4. If the player for any reason losses or forgets credentials, he undertakes to contact the Company immediately and restore credentials by clicking “Restore password” button.
   5. The Company takes all possible measures to protect its players against the unauthorized use of their personal information. Players’ personal information is only available to the parties involved in the provision of services via the gambling Website.

6. Restricted territories

   1. The Company informs players that placement of bets in the internet can be partially or fully illegal by law in certain countries. Such restrictions or prohibitions may be imposed even in cases when the Company has all the necessary permits.
   2. Therefore, the player should note that if (in the country where he resides) gambling is prohibited or permitted only under certain conditions which are not met, the player shall be solely responsible for any damage they might incur as a result.
   3. By using the Website, each player understands and accepts that the Company cannot provide player with any legal advice or assurances in respect of the use of the Website and so the Company makes no representations whatsoever as to the legality of the services in any given jurisdiction. Each player should check the relevant laws in their jurisdiction before registering on the Website as it is his responsibility to ensure that he is gambling legally.
   4. The Company is not liable for any damage suffered by the player as a result of violation of the relevant legislative prohibitions in their country.
   5. Without prejudice to the stated above, the Company will not accept any players who are residents of the United States of America, United Kingdom, the Netherlands, North Korea, Dutch Caribbean incl. Curacao, France, Iran, Afghanistan, Syria.
   6. Some online games may not be available in certain countries and regions, depending on the policies of game providers, which may change from time to time.

7. Prevention of underage gambling

   1. As was noted, by registering on the Website, any player confirms that he at least 18 years of age.
   2. Only persons over 18 years of age or the applicable legal age of majority as stipulated in the jurisdiction of residence. By creating an account and using the Website, player agrees, warrant and represent that he is of eligible age.
   3. The Company reserves the right to request documentary evidence of the player’s age at any time to ensure that persons below 18 years do not use the Website.
   4. If we the Company discovers that a player is not at least 18 years old, the following actions will be carried out by the Company:
      1. Player will be stopped from entering any transactions on the Website;
      2. All bets will be cancelled.
      3. Deposited amounts (save for any winning) will be returned.
      4. Account will be closed.
      5. Player will be reported to responsible authorities.

8. KYC

   1. The Company is committed to have procedures in place for the prevention of money laundering, terrorism financing, fraud and other illicit purposes by using our Website.
   2. In an effort to be compliant with the applicable rules and regulatory standards, the Company deploys some anti-money laundering procedures and know your customer is one of them.
   3. By using the Website, a player agrees on rules described below and authorizes the Company to conduct various checks at its sole discretion or if required by third parties in order to verify player’s identity and contact information.
   4. To make use of the services on the Website, player shall be personally registered and has an account on the Website.
   5. Upon registration, player will be required to provide the following information for the purposes of identification:
      1. First (given) and last (surname) names.
      2. Date of birth.
      3. Address.
      4. Contact email.
      5. Personal telephone number.
   6. Any and all personal information provided by player during account opening must be accurate, correct and complete. If some of this personal information change, player undertakes to notify the Company without delay, but not later than 5 days from any such change in the personal information of the change and provide changed information.
   7. Any player should immediately inform the Company in case he becomes a politically exposed person (PEP). In this case, such player will be subject to an enhanced verification procedure.
   8. Any player might be required to pass verification procedure at any time for security check reasons, among other in any case among other in any case when a single player’s transaction deposit or withdrawal is over €2,000. The Company also reserves the right to carry out verification of a player’s identity even if mentioned deposit threshold has not been reached, namely in the following cases:
      1. when a players request withdrawal (pay-out);
      2. in other cases, during registration or ongoing monitoring of player’s activity when such verification is, at the Company’s sole discretion, deemed to be necessary.
   9. Verification means that the Company will check information submitted by a player during registration against some player’s personal documents.
   10. During verification, player will be required to provide one of the following documents:
       1. Passport (first page).
       2. Local ID (front and back).
       3. Confirmation of address (utility bills such as for gas, electricity not older than 3 months).
       4. Selfie with a passport or ID.
   11. In certain cases, where according to the Company’s internal risk management system player is considered as medium- or high-risk customer or such verification is required by the Company’s partners (software providers, payment institutions), the Company may ask a player to provide additional documents for verification such as:
       1. driver license;
       2. additional recent proofs of address;
       3. bank statements;
       4. copies of bank cards used for the topping-up the account;
       5. payment documents;
       6. other documents confirming the lawful possession and legal origin of the funds.
   12. Documents should be provided in the format of high-resolution color photo. Scanned versions are not allowed. Document pages should be fully visible.
   13. Documents shall be provided by a player within 2 days after receiving verification request unless other term is indicated in the request.
   14. Verification process usually may take up to 5 business days, in rare cases more than 5 business days.
   15. The Company reserves the right to cancel any bets as well as winnings, block/close account, exclude a player from participating in games, retain payments and report player to the authorities in charge if:
       1. Any information submitted by turns out to be incorrect or incomplete.
       2. If there are discrepancies between data stated during registration and data indicated in verification documents.
       3. If player does not provide documents for verification purposes or such documents are incomplete or incorrect.
   16. In addition, the Company have the right to refuse any account registrations or to block and/or cancel any account for any reason whatsoever at any time at its sole discretion and without prior notice.

9. Deposits

   1. To play for real money, player needs to fund an account (make a deposit) with one of the methods presented on the Website. The player warrants that deposited funds are not originated from criminal unauthorized activities
   2. Deposits can be made in a number of different currencies depending on a player’s registration country and currency and the options available to will be shown on the website at the time of making deposit.
   3. The Company is not financial institution does not pay interest on deposits or winnings and does not protect deposits or wining with banking insurance system. Player’s account is not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Neither the Company is currency exchange.
   4. All transactions on accounts are processed in the currency chosen by the player for a particular type of activity on the Website. Accordingly, the crediting of winnings and the subsequent pay-out shall be processed only in the currency in which the bets on sports and other events were placed.
   5. The Company has the right to set minimum and maximum amount of deposit in a single operation, the daily limit, or any other restriction on its own discretion. Amount of deposit might vary based on the chosen method, the level of the account, or any other conditions.
   6. Once a player has deposited some amount, funds will not be shown until the payment has been processed. Processing times vary depending on the payment system used by the player.
   7. A player is only permitted to use payment methods of which he is the account holder. Use of any payment methods belonging to the third parties are prohibited. Deposits must be made from a personal account and not from business account. If any deposit is made using prohibited payment methods, the Company reserves the right to consider such deposit as invalid and therefore any winnings arising from that deposit will be voided.
   8. In case any funds were mistakenly transferred to the account, the latter must notify the Company immediately. If the player fails to notify the Company, any player’s winnings arising s shall be deemed invalid, and all bets may be deemed void regardless of the delay between the time an error occurs and the time it is detected.
   9. Player can only deposit funds with an intention to use them to place bets. If deposits to an account are made for any other purpose, other than playing with the use of Company’s services, the Company reserves the right to cancel any deposit and collect all costs incurred during the processing of the deposit from the player, suspend or close account and may be required to report this to the relevant authorities.
   10. Player shall notify the Company on any changes in payment information, including cases where payment instrument is lost or stolen or if a player has been a victim of any identify fraud on payment method account.
   11. Player cannot make chargebacks, reversals or cancels to his account. Any losses in case of such activities will be borne by the player.
   12. The Company is not responsible for changes in the amount of payments caused by currency fluctuations.
   13. The player agrees that deposits will be handled by the Company directly or through a payment provider or any other third party.
   14. In case of Cryptocurrency deposits, player must use the wallet credentials valid at the time of deposit as the Company may change wallet credentials and wallets from time to time for security reasons. The player must not use the same wallet address for deposits as used before without prior confirmation from the support team of the Company. If the player fails to contact the support team prior to the deposit of the funds, the funds may be lost and not accredited to the account of the player.

10. Placing bets

    1. Bets shall be accepted in the amount not exceeding the current balance on the account.
    2. If a player does not have sufficient funds in account, he will be unable to place a bet. Monitoring the account, balance and amounts necessary for making payments, fees and charges withdrawn during deposit is the responsibility of the player.
    3. A player may only bet up to the lesser of (i) the amount held in the account or (ii) any applicable limits. The Company will determine in its discretion what the minimum and maximum bet selection is for each bet and if he is not within these limits then this will be made clear on the Website at the time the player places his bet.
    4. The Company will not be responsible under any circumstances if a player place a bet or play a game and has not fully understood the terms or how it is operated.
    5. By using the Website, player acknowledges that he is fully responsible for any losses he could make. In relation to gambling losses, player shall have no claims whatsoever against the Company, its affiliates or any respective directors, officers or employees.
    6. All winnings credited to player’s account may be used for placing further bets or may be withdrawn.

11. Bonuses

    1. The Company is entitled to arrange promotional campaign on the Website, among other, in the form of bonuses.
    2. It is up to the player’s discretion whether to accept bonuses or reject them. In case of rejection, the player must notify us. In case of accepting, the player should be in compliance with bonus policies established by the Company.
    3. The player is allowed to participate in several promotions at the same time.
    4. The Company could refuse participation in the bonus program without justification.
    5. The Company might use the following main types of bonuses included, but not limited to:
       1. welcome bonus: this is a bonus provided like a gift to the player as a new player for registration with the Website;
       2. bonus for a deposit: bonus provided to the player upon successful deposit into his account. It is calculated as a percentage of the deposit. The Company will set the maximum amount of the bonus;
       3. free spins: a certain amount of spins provided to the player without betting any of real money on the outcome. After all free spins made, an amount won is credited to the player’s account (real or bonus), depending on the conditions of the offer;
       4. cashback or membership loyalty: a type of special bonus offered to the player if certain level of loyalty is proved. Cashback bonuses allow the player to earn loyalty points for every placed bet. Upon achieving of certain threshold, the player can convert these points.
    6. The Player should bet real money first and then bonuses. If a bet includes both real money and bonus money, winnings are distributed proportionally according the contribution from each source toward the bet.
    7. Bonus abuse is strictly forbidden. The following actions (but not limited to) might be considered as bonus abuse:
       1. breach of bonus rules, Terms and Conditions, or any other promotional policies;
       2. registration/keeping of multiple accounts to claim multiple bonuses.
    8. In case the Company suspects any player in bonus abuse, the Company has the right to close the account; forfeit the bonus allocated to the player and any winnings from that bonus; revoke, deny, or withdraw a bonus offer from the player, and/or block an access to particular products.
    9. The player has the right to withdraw bonuses upon fulfillment of the wagering conditions. Certain bonus programs might have the maximum amount which can be transferred to the player for certain bonuses.
    10. The player might be prohibited to participate in some games if he has an active bonus. These conditions will be determined for each particular bonus.
    11. More detailed information on each bonus could be found on the Website. Before clicking a button for participation, the player shall review the details of each bonus program.
    12. The Company is not and will not be liable for any matters related to the player’s participation (or inability to participate) in any promotions. The Company is not responsible for technical problems or circumstances beyond its control in respect to conduct of bonus programs or other promotions, including case when no bonuses or prizes could be awarded.
    13. The Company has the right to terminate any bonus program or promotion at any time, at its sole discretion, with or without prior notice.
    14. The governing law for bonuses are the same as specified in these Terms and Conditions.

12. Withdrawals

    1. The player may request withdrawal of funds from his own account at any time provided that:
       1. all payments made into account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
       2. all deposits made to account have been examined to establish their legality;
       3. account is in good standing and any identity or other know-your-customer documents the Company had already requested have been completed to the Company’s satisfaction;
       4. there is currently no ongoing investigation regarding player’s account;
       5. all the fields of player’s profile must be filled and contain precise and comprehensive information, as well as at least one real and valid phone number and email;
       6. the player’s account has enough funds for withdrawal including the fees charged by financial institutions.
    2. The Company may need to cancel withdrawals if any investigations are pending. These funds will be returned to player’s account after investigation, but if the Company reveals some irregularities, funds might be withheld. Responsibility for any funds lies with the account holder and any bets made with them will stand.
    3. Any player upon withdrawal might be subject to verification procedure. Within this procedure, the Company will send verification request with and player will be required to provide one of the documents mentioned in KYC section above. Any delay in providing this information may cause an delay when withdrawing funds.
    4. The Company also reserves the right to verify any bets placed and to withhold payouts during the period required to perform said verification. If it is determined that the player has been involved in fraudulent activities or other activities aimed at taking advantage of vulnerabilities and/or errors on the Website with the purpose of obtaining personal benefit, then the Company reserves the right to block or temporarily limit the user’s access to their user account. In such a case, the decision to release funds from the game account will be reviewed by the Company on a unilateral basis.
    5. The Company has the right to set the minimum and maximum amount of withdrawal in a single operation. Amount of withdrawal might differ considering the chosen method, level of player’s account, or any other conditions that might matter. If the withdrawal limits set for player’s account are less than required, the Company may increase them up to the required amount at its discretion.
    6. If a player registered an account with incorrect or false information/documents, such player is not allowed for winnings of any type. Winnings will not be paid to non-existing players. The Company will not pay winnings in case it suspects the player to be involved in fraudulent, improper and/or collusive activities. The Company is entitled to seize the balance of the closed account.
    7. The time for the withdrawal to be finalized may vary due to the circumstances but a withdrawal attempt should be approved or denied within 5 business days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds 10 business days.
    8. The Company does not guarantee payment of withdrawal without delays. The Company cannot guarantee the fulfillment of card payments in all cases, since card-issuing banks can block or reject transactions at their own discretion.
    9. Withdrawals must be made to the same payment method as the main funding deposit method. If this is not possible for reasons outside of the player’s control, the player will be contacted to see if there are alternative arrangements.
    10. Player is fully responsible and obliged to pay the fees imposed by financial institutions. If player’s winnings are subject to taxation by local legislative, tax, or other authorities, players bear personal responsibility for reporting their winnings and/or losses to the relevant authorities.
    11. Additional rules for withdrawals might be placed on the Website for review by players.
    12. It is not allowed to transfer funds (balances) to third party’s accounts.
    13. If Company mistakenly credits a player’s account with monies including any winnings that do not belong to that player, whether due to a technical or human error or otherwise, that amount will be considered to be the property of Company and will be transferred out of the player’s account as soon as possible after Company becomes aware of the erroneous payment. If prior to Company becoming aware of the error a player has withdrawn funds that do not belong to the player, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the player to Company. In the event of an incorrect crediting, the player is obliged to notify Company immediately by email.

13. Account’s closure

    1. If the player wants to close the account, the request shall be sent to [email protected]. Upon closing the account, the player terminates the agreement with the Company.
    2. At the moment of termination all the player’s obligations under the agreement should be performed otherwise they will survive till the moment of their due fulfilment by the player.
    3. The Company reserves to close any player’s account in case such player violates these Terms and Conditions.
    4. The Company reserves the right to debit player’s account with commissions or other amounts the player owes the Company prior to closing the account.

14. Anti-money laundering (AML)

    1. The Company has developed special AML rules, which are designated to prevent and mitigate all possible risks of us being involved in any kind of illegal activity. These rules aim to comply with the rules and guidance’s contained in the following laws, namely the National Ordinance Penalization of Money Laundering (NOPML), the National Ordinance on the Reporting of Unusual Transactions (NORUTO), the National Ordinance on Identification of clients when Rendering Services (NOIS), Directive (EU) 2018/843 as amended and the FATF/CFATF recommendations.
    2. Money laundering and the financing of terrorism are significant threats for national and international economies throughout the world, forcing all vulnerable sectors to have measures in place for their prevention.
    3. Money laundering means:
       1. hiding or keeping privacy regarding the information about the real source, location, disposal, movement, ownership or other property rights related to property obtained as a result of illegal activity;
       2. conversion, moving, obtaining, possession or use of property which was got as the result of criminal activity for the purpose of concealing the illicit source of such property or assisting persons involved in crime to avoid legal consequences of their actions;
       3. a situation in which the property was obtained as a result of criminal activity committed on the territory of another state.
    4. When the player uses the Website and creates account, he makes the following representation and undertakes the following obligations:
       1. he read and understood AML rules;
       2. he is obliged to comply with all applicable laws and regulations on combating money laundering and terrorism financing;
       3. he confirms that he has no information or any suspicions about the fact that funds used for depositing in the past, present or future, are received from any illegal source, or has any relation to legalization of income obtained illegally, or other unlawful activity prohibited by applicable law or the instructions of any international organizations;
       4. he agrees to provide any information the Company’s think fit to require according to applicable laws and regulatory requirements in respect of combating the legalization of funds obtained illegally;
       5. he acknowledges that he may deposit money into the account only in order to play and use the services offered on the Website;
       6. The Company is obliged to share information about players with financial institutions and law enforcement agencies, as required by the applicable laws, and has the right to do so without obtaining prior consent. By using the Website, the player gives the Company a consent to perform these actions.
    5. In an effort to be compliant with the applicable rules, regulations and international standards, the Company has procedures which it applies to players when they are using the Website. These procedures are:
       1. risk management;
       2. know your customer (KYC) which includes identification and verification. Using this procedure, we make sure that the player is who he says he is. Please read our KYC section to learn more about it;
       3. ongoing monitoring of the activity and actions;
       4. reporting;
       5. record-keeping.
    6. Due to the fact that money laundering and terrorist financing are evolving each year, while the Company is limited in resources, the Company uses risk-based approach which is a methodology allowing to concentrate the most of our AML measures in the places/sections where the risks are the highest.
    7. Each player is evaluated on its risk level during the establishment of business relationship and on ongoing basis during the business relationship. The risk factor of the customers can be changed anytime based on his activity.
    8. For the purpose of the risk assessment, the Company considers the following factors:
       1. geographical factor: a player may be ascribed with a higher risk if he resides in certain jurisdiction;
       2. personal factor: a player may be ascribed with a higher risk if he has some personal circumstances, for example PEP;
       3. behavioral factor: a player may be ascribed with a higher risk if his behavior on the Website seems unusual on suspicious for the Company. It could be the case when the player uses different payment instruments within a short term or the Company detects mismatch of the geolocation’s key elements (citizenship/residency, mobile carrier provider, IP address geolocation, BIN number of the card etc.)
    9. Within KYC procedure, the Company is required to carry out identification and verification. This procedure is described in the respective section of these Terms and Conditions.
    10. The Company’s compliance department monitors of all players’ activities together with the related deposits and bets on the Website. The Company constantly invests in the best software of the industry in order to mitigate industry related risks such as money laundering, terrorism financing, fraud and other criminal activities
    11. The Company permanently checks player’s behavior on the Website for the absence of suspicious activity. The activity is considered as suspicious if, for example, the Company’s identify player’s unusual betting patterns or unusual deposit and withdrawal patterns. Indicators of the suspicious activity are set up based on our discretion and consider relevant applicable regulations. Upon identification of the suspicious activity, the Company will contact the player to get a reasonable explanation of the abnormal behavior. In case the Company does not get satisfactory answer, the account might be suspended until necessary explanation and documents are provided. If the player does not provide requested information within 30 days, account might me closed and the player’s activity will be reported to the relevant authority. The same applies for cases where the Company reasonably suspects deposits from questionable sources or any actions with signs of fraud (such as, but not limited to, stolen credit cards, transfer of funds to other player accounts, forgery, collusion, the use of impermissible software tools, the provision of false data).
    12. Any multi-account strategies are strictly prohibited on our Website. The Company can close player’s account, if it believes that the player has opened or is using multiple accounts or a duplicate account with the intent to defraud us and/or to abuse Terms and Conditions.
    13. The following restrictions apply to the withdrawals from the account:
        1. the Company will not deposit withdrawn funds to another source from which it was originated unless sufficient information or documentation is provided. It means that if the player deposits money from his bank account via card payment, withdrawal will be made on this account unless the player substantiates other withdrawal method;
        2. any withdrawals to a third-party account will not be effectuated.
    14. The Company reserves the right to cancel any bets as well as winnings, close player’s account, exclude him from participating in games, retain payments and report player to the authorities in the following circumstances:
        1. if the player submits incorrect or incomplete information or documents about him within KYC procedure;
        2. if the player’s activity on the Website is considered suspicious and the player does not provide reasonable explanations of abnormal use of the Website;
        3. if the Company’s suspects that the player has violated any other regulation contained in AML rules or any other policies applicable to the Website the rules of the game and specific rules as applicable from time to time. Any such decision is within sole discretion of the Company and does not require any justification towards the player and may not be contested;
        4. if the Company considers that the player uses the products and services offered on the Website in an inappropriate or fraudulent manner or has deliberately cheated or taken unfair advantage of the Company or any of its other players or for illegal and/or unlawful or improper purposes;
        5. if the player uses devices such as robots or other artificial assistants, external programs or mathematical techniques or any manipulative strategies that distort normal gameplay and gives the player an unfair advantage and does not leave place for chance.
    15. Any suspicious transactions or circumstances for which the Company has not received sufficient explanation may give rise to a report to the appropriate authority of Curaçao (Financial Intelligence Unit).
    16. While assessing whether any suspicious activity shall be reported, the Company will proceed from objective and subjective indicators.
    17. The Company will hold a list of all instances in which the Company has not considered it necessary to report. The decision not to report will need to be sufficiently justified.
    18. In case the Company has initiated any internal investigation or decide to report the player activity to the relevant authority, the player will not be notified on this as such information may be used by the player in order to “normalize” his behavior or activity or mitigate/destroy evidence needed for investigation.
    19. The Company keeps records of the following data for a period of 5 years from the date of the player’s last transaction or the date when the player has closed his/her account on the Websites:
        1. the information, obtained in the process of the identification and verification;
        2. the records of transactions (deposits, withdrawals) and their supporting evidence;
        3. the history of communication with the player.
    20. All personal information about which is received based on this Policy is processed according to our Privacy & Management of Personal Data rules.
    21. Any Company’s actions driven by AML purposes (such as refusal to perform transactions which are considered suspicious, blocking or closing of the account) does not constitute a basis for civil liability of the Company for failure to fulfil obligations to a player.

15. Prohibited practices and violation of these Terms and Conditions

    1. The following practices and activities are prohibited on the Website and constitute violation of these Terms and Conditions:
       1. providing of incorrect or incomplete information or documents about him within KYC procedure;
       2. using stolen identity or payment information;
       3. non-providing of reasonable explanations regarding suspicious activity on the Website;
       4. using the products and services offered on the Website in an inappropriate or fraudulent manner;
       5. participating in criminal activity, including money laundering and any other activities implying criminal liability. This includes, among others, use of illegal fund to play on the Website;
       6. colluding with other players;
       7. using any system designed specifically to forecast game results, make bets, and perform any other activities that may affect game results or which distorts normal gameplay and gives the player an unfair advantage and does not leave place for chance;
       8. performing any actions that may adversely affect the Website operation, including hacking or otherwise tampering, flooding information, spamming;
       9. using the Website for other purpose than entertainment;
       10. selling or transferring account to other persons, making any transactions between account;
       11. making profits from situations where the Website’s software suffers errors or bugs
       12. making chargebacks;
       13. bonus abusing;
       14. using any multi-account practices;
       15. using the Website while being below legal age;
       16. violating any other regulation contained in AML rules or any other policies applicable to the Website the rules of the game and specific rules as applicable from time to time. Any such decision is within sole discretion of the Company and does not require any justification towards the player and may not be contested;
       17. making or attempting to make any actions which are reasonably deemed to be illegal in any applicable jurisdiction.
    2. In case violation is reasonably suspected or revealed by the Company, it reserves the right to cancel any bets as well as winnings, block/close account, exclude a player from participating in games, retain payments and report player to the authorities.

16. Errors

    1. In the event of any errors or failures in the Website or any product accessible on the Website, the Company shall take all measures to rectify the situation as soon as possible, but shall not be held responsible for all components and software, malfunctions, interruptions, or losses of Internet connection, or for all other technical errors that may limit the player’s access to the Website or prevent the player from playing uninterruptedly.
    2. The services are offered on the Website on an 'as is' and 'as available' basis. The Company cannot guarantee that any products will be free from errors in the Company’s or any third party's software nor that they will be available uninterrupted and/or in a fully operating condition.
    3. If the player becomes aware of any errors in the Website, the player should inform the Company as soon as possible.
    4. If the player receives any money due to the errors in the Website, he will have to immediately repay such money to the Company upon receipt of the demand.

17. Limitation of liability

    1. The Company, its related parties, affiliates, employees as well as partners and suppliers:
       1. Do not guarantee that the Website and any software on it will always work error-free;
       2. do not guarantee that the Website and/or games will be accessible at all times without interruptions;
       3. shall not be liable for all losses, costs, expenses, or damages, whether direct or indirect, incidental or otherwise, arising in connection with the player’s use of the Website or his gaming activity;
       4. shall not be held responsible for all losses or damages that may occur as a result of interception or misuse of information transmitted via the Internet.
       5. shall not be responsible for a failure or delay in the performance of its obligations under these Terms as a result of force majeure, including natural disasters, war, civil unrest, interruptions in public communication networks or services, industrial disputes, DDOS attacks, and similar Internet attacks that can produce adverse effects.
    2. Any player using the Website agrees:
       1. to fully exempt the Company, its directors, employees, and service providers from all losses, costs, expenses, claims, and liabilities, which may arise in any way in connection with the use of the Website or gaming activity. The Company shall not be held responsible for all possible losses, both financial and reputational, which may result from the use of contracts, illegal acts, negligence, damages, or losses, including but not limited to the loss of data, income, and reputation, as well as for the losses that cannot be foreseen.
       2. to indemnify and hold the Company and our associated companies, affiliates, officers, directors, agents, employees, service providers harmless from any liabilities, claims, losses or demands made by any third party arising out of the player’s material breach of these terms and conditions or out of the player’s violation of any law or the rights of any third party.

18. Responsible gaming and self-exclusion

    1. The Company is confident that online gambling shall be only a form of entertainment and in any case, shall not be viewed as a way of earning money to live. The Company supports players who understand this and treat online gambling as a recreation measure.
    2. The Company has developed these responsible rules in order to notify its players on the adverse consequences of excessive gambling. The Company informs players about potential risks of compulsive or uncontrolled gambling, the need to prevent underage gambling, and the potential of self-exclusion and other measures of responsible gambling.
    3. One of the milestones of responsible gambling is to prevent any access of underaged persons to online gambling. Any individual by registering on the Website and creating the account confirms that the appropriate gambling age (18 or higher if required by the individual’s jurisdiction rules) has been reached by individual.
    4. The Company does not permit anyone under the age of 18 or any higher age as required by the player’s jurisdiction to utilize any of the services the Company provides via the Website. The Company reserves the right to verify any player’s age and suspend any player’s account until information verifying legitimate age is provided. If the appropriate age is not confirmed, the Company reserves the right to exclude any player from its services.
    5. If any individual under the legitimate age is found to be using the Website, its winnings forfeited and the case may also be reported to the police. The same will apply to any individual who is underage and plays on the Website with someone else´s stolen identity.
    6. The Company also wishes to instruct any players who have minor living with them to:
       1. Install and maintain reputable filtering and controlling software whether of general nature (such as NetNanny, CyberPatrol) or anti-gambing ones (BetBlocker, GamBan).
       2. Do not save player’s login details so that anyone using the computer can access the Website.
       3. Restrict minors’ access to any identity or financial documents.
    7. The Company’s players are the most important part of the business. The Company is well aware that some players face huge problems while keeping control over their gambling activities and bankroll.
    8. To help player control their wagering, the Company urges them to keep in mind the following principles:
       1. not borrow money to make bets, either from friends & family or financial institutions as this could lead to adverse financial implications;
       2. to remember that online gambling is just a leisure activity and should not be considered a way of making living so turning online gambling into a source of income is a dangerous path;
       3. to gamble only the amount of money the player can afford to lose and without which the player can normally live;
       4. to decide on loss budget before making bets and adhere to it;
       5. to keep track of money and time spent on online gambling;
       6. not to play while in stress, intoxication or depression;
       7. not to try to cover losses by making more bets;
       8. to alternate online gambling with other form of leisure or take frequent breaks;
       9. to make use of self-limitation tools;
       10. use self-exclusion or opt-out measures and immediately contact us or any problem gambling support organization.
    9. In order to assess whether the player already has some issues with online gambling, the following questions shall be answered:
       1. Do you stay away from work and study to gamble or have you ever spent your time at work or college for gambling at an online casino?
       2. Have you neglected the wellbeing of your family for the sake of gambling?
       3. Have you ever had to sell your property or borrow money to keep gambling?
       4. Have you ever lied to cover up the amount of money or time you have spent gambling?
       5. If you lost in a game, do you feel you must try and win back your losses as soon as possible?
    10. If the player has answered “yes” to at least one of the questions above, the Company urgently recommend such a player to get in touch with the specialized communities or organizations.
    11. The Company also encourage any player to, in addition to answering questions below, make self-assessment to understand if he has gambling problems, using one of the following tools:
        1. GamCare self-assessment tool: https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
        2. Gamblers Anonymous bliz: http://www.gamblersanonymous.org/ga/content/20-questions.
        3. Whenever the player identifies any problems with gambling, he could use any of the responsible gambling measures offered by the Company.
    12. To keep gambling activities under control, the Company encourage the player to use the following self-protection mechanisms on our Web-Site:
        1. Self-exclusion. Please learn about this option below.
        2. Cool-down period. To help stay in control, the Company encourages players to take frequent breaks from gambling by setting up a so-called cool-down period. This option will allow players to freeze any possibilities to use the Web-Site and your account for a short time - between 1 hour to 48 hours. When the cool-down period is activated, the player is still allowed to log in and withdraw balance but no deposits, betting or gambling can be made.
        3. Deposit limits. The player can set up a period between 24 hours till one week during which the amount of deposit he can make will be limited by the amount as guided by him. Within this period, the player cannot increase the limit but are free to decrease them.
        4. Betting limits. Similar to deposits, the player can set your own limits to help control the size of the bets he makes during the period between 24 hours to one week. Within this period, the player cannot increase the limit but are free to decrease them.
        5. Losses limit. Except for deposit and betting limit, the player can set up the amount which he can afford to lose during certain time.
        6. Time session limit. The player may also choose to impose a time limit of his gambling sessions.
        7. Gambling history. To realize a scale of how much the player bets, he can check a full history of transactions, withdrawals and deposits.
        8. Seek external help. Except for using the Company’s tools, the player always can address your issues with problem gambling organizations offering support and counseling such as Gambling Anonymous or Gambling Therapy.
    13. Once any player realized that his gambling stops being a form of entertainment, turns into daily obsession and adversely affects normal life order, the Company strongly encourages such player to use self-exclusion option.
    14. Under the self-exclusion option, the player can contact the Company’s support team via chat or email and let it know if the player wishes to stop gambling on the Website for a certain period of time or indefinitely. Upon receipt of such request, the Company will take necessary measures to block player’s access to the account and cease sending any marketing and promotional materials.
    15. If the player wishes to use temporarily self-exclusion, he shall contact the Company and specify a period of time during which he wants to be excluded from any gambling activities on the Website. The minimum period of self-exclusion is 1 day. Once his account has been self-excluded, he will not be able to re-activate the account until the determined period is expired. Once the self-exclusion is lapsed, the player will be able to resume use of the account after requesting re-activation from the Company’s support service.
    16. The player can also opt for an indefinite self-exclusion, without any timeframe. Once activated, he will be able to request re-activation of the account but the Company can refuse re-activation without justification.
    17. As an alternative, the player can opt for the self-exclusion via Curacao eGaming self-exclusion form. In this case, the player will be excluded for a specified period but not shorter than 6 months.
    18. Whenever option is chosen, the player shall settle all his pending bets and wagers before requesting self-exclusion and also withdraw his balance, if any.
    19. Being a self-excluded means that the player will not be able to create a new account within the Website, use pre-existing account, make any transactions such as deposits, bets, wagers, withdrawals etc. Also, the Company will cease any marketing and promotional communication to such player once self-exclusion is activated and until re-activation of the account.
    20. If the player decides to activate self-exclusion on the Website, it is strongly recommended to activate this regime on any other online gambling websites where the player has open accounts.
    21. Once self-exclusion regime is active, the Company also encourages to seek for professional mental help from specialized organization such as Gambling Anonymous at or Gambling Therapy in order to effectively any adverse implications from compulsive gambling.

19. Privacy & Management of Personal Data

    1. The Company is and is committed to the protection of players' personal data.
    2. Rules in this section describes what information about player is collected and why, how it is processed and what rights player has in connection with this.
    3. The processing of players' data complies with all applicable data protection regulations including the European General Data Protection Regulation (GDPR).
    4. Personal data means any information about an individual from which that person can be identified.
    5. In terms of regulation, the Company acts as a data controller meaning that it determines the purposes for which and the means by which personal data of players is processed.
    6. By using the Website, the player gives the Company consent to us to collect, use and process his personal data as set out in these rules.
    7. Not providing personal data may mean that the Company is unable to provide services to the player.
    8. The Company may collect the following personal data:
       1. Identity data: name and surname, date of birth, gender etc.
       2. Contact data: address, email, phone, other means of contact etc.
       3. Financial data: payment cards, bank account details, source of wealth and source of income etc.
       4. Account and usage data: username, gambling preferences and habits, information on how the player uses the Website etc.
       5. Payment and transactions data: deposits and withdrawals, any other financial transactions occurred while player is using the Website etc.
       6. Technical and other data: IP address, login data, browser, time zone and language settings, device etc.
    9. The Company may collect different types of player’s personal data on a different stage of his interaction with the Website, for example when the player visits Website, creates an account or making bets after logging in.
    10. The Company may receive personal data from player in different forms, namely via:
        1. Direct contact with player: the Company collects identity and contact data when the player creates an Account and provide initial information, make deposits and withdrawals, play different games or make bets on sport events.
        2. Third parties: the Company may receive personal data from third parties like payment providers or data brokers.
        3. Public sources: the Company may receive personal data from social medias or news aggregators.
        4. Technical data: some personal data is automatically given to the Company when player uses the Website.
    11. The applicable law limits grounds based on which the Company can collect and use player’s personal data. These allowed bases are as follows:
        1. The Company collects and uses personal data because it is necessary to perform the contract player concluded with the Company (by acceptance of Terms and Conditions).
        2. The Company collects and uses personal data when it has to do this to comply with the legal and regulatory obligations.
        3. The Company collects and uses personal data when it is determined by the Company’s legitimate interest.
        4. The Company collects and uses personal data upon receiving player’s consent.
    12. The Company collects personal data for the following purposes:
        1. To enable player’s registration on the Website so that he can use the Website’s features and services;
        2. To maintain ongoing relations with player;
        3. To process player transactions on the Website, like deposits, bets and withdrawals;
        4. To comply with relevant regulations regarding registration, for example completing age verification and other KYC checks;
        5. To carry out internal risk management procedures and monitoring transactions for the purpose of preventing fraud, irregular betting, money laundering and cheating;
        6. To keep players informed about future events, offer, promotions and bonuses;
        7. To prepare and show customized marketing and advertising content to players;
        8. To administer and protect business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
        9. To use data analytics to improve the Website, products/services, marketing, customer relationships and experiences;
        10. Any other purpose which is necessary for the performance of our contractual obligations or legitimate interest.
    13. The Company treats personal data of players as strictly confidential. However, in certain cases it may be disclose personal data to some third parties, namely:
        1. Affiliates: all direct or indirect subsidiaries of Genius Touch B.V., its joint venture partners, and their related companies. The Company may share personal data with affiliates for set-up, verification and management of account, for marketing research and data analysis, to conduct relevant risk management and comply with legal and regulatory obligations.
        2. Service Providers: The Company may share personal data with third-party service providers when services used on the Website are provided through the third-party provider, such as casino games, live games sports. This also include payment service providers, without which it would be impossible to process deposits or withdrawals. Also, the Company uses data analysis, research and surveys to identify and satisfy customer needs. To help with this, personal data could be provided to relevant marketing agencies. To comply with regulatory and legal obligations, the Company may have to share personal data with professional advisers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.
        3. Licensing and other authorities: In order to comply with legal obligations, the Company may be required to transfer data (registration details, identification documentation, financial transactions, gaming transactions and general information about accounts) to regulatory and enforcement authorities.
    14. The Company requires all third parties to respect the security of the personal data and to treat it in accordance with the law. The Company does not allow our third-party service providers to use player’s personal data for their own purposes and only permit them to process personal data for specified purposes and in accordance with our instructions.
    15. Some of the third parties to whom the Company may disclose player’s personal data are located outside of European Union. However, the Company will share personal data with them only if the recipient guarantees a standard of data protection comparable to European standards (e.g. by agreeing to approved contractual clauses, intragroup agreements or other measures designed to ensure that the recipients of personal data protect them).
    16. Players’ personal data is kept in the data centers within the Europe.
    17. The Company has implemented appropriate technical and organizational controls to protect the player’s data against unauthorized access, processing, loss, modification or disclosure. All data is processed in an automated manner. In case of need, only authorized employees or employees of third parties contractually bound to compliance with the principles of data protection, have access to players’ personal data. The Company monitors the trustworthiness and reliability of all employees.
    18. The Company uses the latest technology to ensure the safe storage of all personal data of players. The Company uses 128-bit SSL, a technology that is chosen by many legal and financial organizations and guarantees 100% security for all transactions made through the Website.
    19. The Company will store players’ personal data for the relevant retention period as required by applicable legislation. Thus, such information will be processed until player’s account is deleted and further within the reasonable period, in accordance with the terms of anti-money laundering and other requirements for gambling operators.
    20. With respect to their personal data, players have the following rights:
        1. Right to be informed about the personal data;
        2. Right to access;
        3. Right to fix incorrect data;
        4. Right to erasure;
        5. Right to restrict processing;
        6. Right to data transfers;
        7. Rights related to automated decision-making;
        8. Right to object;
    21. If the player has any questions about this Policy, including any requests to exercise legal rights as described above, the player can contact the Company at [email protected]. The request will be processed within 30 days.
    22. The Website may include links to third-party websites or applications. Clicking on links may allow third parties to collect or share data about players. The Company does not control these third-party websites and is not responsible for their privacy policies. When the players leaves the Website, they shall make sure that they have read privacy policies and statements on the external websites.
    23. The Company does not control nor assume any responsibility for any third-party websites that contain illegal or defamatory content and that might include a link to the Website.
    24. Types and purpose of cookies. The Company uses cookies and similar technologies (collectively referred to as cookies) to distinguish one player from other users of the Website and provide the player with the best possible service and experience. This process is done automatically and the information the Company may collect is described in detail above. Broadly, the Company uses of cookies can be categorized into cookies necessary to maintain the functionality and security of the Website, cookies that allow the Company to conduct analytics and improve the Website, cookies that allow the Company to customize and tailor the Website to player’s needs, and cookies that allow the Company to advertise the Website. In addition to these cookies, some third parties, including advertising services, social media networks, and support software utilized by the Company, may also use cookies over which the Company has no control. These cookies would likely serve targeting and analytical and performance functions.
    25. Opting Out and Blocking Cookies. If the player does not wish to have information about him from his use of the Website and other websites used for such purposes, the player can also block cookies by activating the setting on his browser that allows him to refuse the setting of all or some cookies. However, if the player uses browser settings to block all cookies (including those that are necessary cookies for the use of the Website), he may not be able to access all or parts of the Website.
    26. Anonymization and Aggregation of Data. The Company may anonymize and aggregate any of the personal information it collects (so that it does not identify any player). The Company may use anonymized information for purposes that include testing IT systems, internal research and data analysis, improving the Website, and developing new products and features.

20. Complaints and dispute resolution

    1. The Company’s treat any players’ complaints and disputes very seriously and is committed to resolve any of those in a fair, quick and transparent matter.
    2. If the player is unsatisfied with any aspects of the Website’s operation or have any other complaints regarding gambling experience, such player should first try to resolve the issue with the Company’s support team on an ongoing basis.
    3. Notwithstanding anything to the contrary in this section, any player undertakers to comply with the following obligations:
       1. to notify the Company within 7 calendar days after the session date, that he disagrees, as а complaint, with the outcome of а specific game of chance, the complaint with respect to a bet shall be submitted within seven (7) business days after the player learned or must have learned about the alleged infringement of rights;
       2. to notify Company within one (1) calendar month after the session date, that he disagrees as a complaint with any other matters, not directly related to the outcome of а specific game of chance, however, in relation to his account, such as but not limited to matters of pay out, suspension and the calculation of bonuses;
       3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding of the applicable jurisdiction within three hundred and sixty-five (365) days after the session date.
    4. All claims which a player may have are personal, non-transferable and not subject to assignment or transfer of any kind nor inheritable.
    5. If the question is not resolved by chatting with support team, the player shall address his complaint on the Website to [email protected]. Such complaint may be filed only within 7 calendar days following the date when the basis for the complaint arose. If filed latter, the Company still can consider complaint but is not obliged to do so (unless otherwise is stated in this section).
    6. The Company will confirm receipt of the player’s complaint by e-mail to be sent within 10 business days from receipt of the complaint.
    7. The Company will take its best efforts to provide with a full and detailed response with regard to the complaint, within 30 business days from the date of the submission of the complaint, However, this term could be extended in the following cases:
       1. If the questions raised in the complaint is of complex nature which requires the Company to make more deep investigation. In this case, the Company will notify approximate term of resolution.
       2. If the questions raised in the complaint requires additional information. In this case, the period of 30 days will be extended until all necessary information is submitted.
    8. It is player’s obligation to provide within complaint clear and comprehensive information about identity and all relevant information concerning the complaint. If any additional information is needed, the Company will request it immediately however it will prolong response time.
    9. The Company reserves the right to record, monitor and save any communication between the Company and the player regarding submitted complaint.
    10. In case of any disputes which concern results of real-life gambling-related events, such as sport events, the Company decision will be based only of official sources of information regarding such sport events. Any information provided by other companies will not be taken into account or considered.
    11. In case of any disputes which concern the outcome of games of chance, the Company decision will be based on the information from its back office which has absolute evidential priority. Any other sources of information will not be considered.
    12. If any given disputable situation has not seen precedence yet, the Company reserves the right to make decisions based on our knowledge and experience.
    13. The Company undertakes:
        1. not to transfer any claims of the player or elements related to such claims as, however, not limited to: accounts, credits, funds, winnings and entitlements:
        2. to resolve the Complaint by means of non-binding and voluntary mediation;
        3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding of the applicable jurisdiction.
    14. All disputes with the Company about any operational matters such as payout, a blocked account, a delay, broken features and so on shall be first taken up with the Company using method described above.
    15. If the matter is not resolved with the Company and players think that the Company is in breach of the license, the player could send a complaint to the Curacao eGaming by filling special form which could be accessed in license’s snippet window.
    16. It should be noted that Curacao eGaming does not accept complaints unless a complaint has properly been launched with the Company first so it needs to be assured that all means of settling player’s complaints with the Company have been run out. Also, additional identification procedures may be applied by Curacao eGaming.

21. Intellectual property

    1. The Website content is subject to copyright and other proprietary rights that are owned by the Company or used under license by third party copyright holders.
    2. The materials on the Website may only be used for personal purpose.
    3. The use of the Website does not grant the player’s any rights to the intellectual property (for example, copyrights, know-how, or trademarks) owned by the Company or by a third party
    4. The trade names, trademarks, logos, and/or other materials posted on the Website cannot be used or reproduced under any circumstances.

22. Communication

    1. The means of communication between the Company and the player hereunder shall be:
       1. Website;
       2. E-mail;
       3. Live Chat.
       4. Phone
    2. Any message sent to the player shall be deemed received:
       1. within 1 hour after it is published on the Website;
       2. within 1 business day after it is sent by e-mail;
       3. immediately after it has been sent using Live Chat;
       4. immediately after contacting by phone.
    3. The player acknowledges and agrees that the Company may communicate with the him using the information and details provided by the player upon registration on the Website or updated later based on the information provided by the player.

23. Other rules

    1. Applicable law. The agreement between the Company and the player shall be governed by the Laws of Curacao. The parties agree that any dispute, controversy, or claim arising out of or in connection with the Agreement, or the breach, termination, or invalidity thereof, are subject to exclusive jurisdiction of the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba, unless settled by non-court means.
    2. Language. The terms of the Agreement might be on the Website in various languages reflecting the same principles. In the event of any conflicting foreign-language versions of these terms, the English version shall prevail.
    3. Entire agreement. This agreement forms the entire agreement between the Company and the player. The player acknowledges that he not relied on any representation, undertaking or promise given by the Company or implied from anything said or written unless expressly stated in these terms and conditions.
    4. No partnership. These terms do not create any partnership. Nothing in these terms shall be construed as creating any agency, partnership, or any other form of joint venture between the Company and the player.
    5. Severability. Each clause contained in these Terms shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.
    6. Transferability. The Company reserves the right to assign or otherwise lawfully transfer this agreement and all of its rights and obligations arising from this agreement to a third party. In case of transfer of the agreement, the Company will notify all player concerned by the transfer. The player is prohibited to transfer or sell their accounts to another person.
    7. Waiver. Any delay in enforcing this contract shall not be construed as a waiver from the Company’s rights to enforce.

Annex 1. General betting rules

1. General Terms

1. Each time a user downloads a client, registers an account, uses an existing account, bets in any game, withdraws any winnings, etc., the user agrees and undertakes to act in accordance with the general betting rules. By agreeing to these and/or continuing to use the Website and/or Services, you must comply with these general betting rules as well as any other policies and rules on the website.
2. The Company has the right to invalidate bets made in breach of these rules. The administration assumes no responsibility as to when exactly it became known or subsequently been found, that the bets were made in breach of these rules.
3. Accepting bets shall be made only on the outcome of sports and other events with an unknown result, including the use of web resources, telecommunication, social or other information networks.
4. The Company reserves the right, at our sole and absolute discretion, to change the odds, score or any information about a bet, market or event at any time without giving you any reason whatsoever, with no previous notification on the matter.
5. The Company reserves the right, at its sole and absolute discretion and without giving any reason, to refuse any bet or part of any bet without giving any reason and/or to suspend or close an account at any time for any reason, if we reasonably believe that further use of the account will cause damage or loss of any kind to you or to us. Or in the course of an investigation into a breach of the rules and regulations or privacy policy, if we have confirmed a breach of these Terms and Conditions.
6. We reserve the right to suspend or prohibit further betting on the market at any time without prior notice to you at our sole and absolute discretion. If the market is suspended or prohibited for accessing, any betting attempts entered into thereafter will be rejected.
7. The Company retains the right to update the rules at any time and to add new rules. In this case, new rules or a new version of the rules shall enter into force and shall be applied immediately upon their publication on the website. The updated rules shall govern all bets made after the publication of such rules.
8. These rules are written in English. Any translation into another language is for the convenience of the reader only. In the event of any conflict or discrepancy, the English version shall take precedence over any translated version.

1. Betting rules

   1. Only the amount confirmed and registered by the Company is accepted as the size of the bet. The company does not accept any bets and does not provide services to clients on credit, all bets must be confirmed by funds available on the client's accounts.
   2. Bets are accepted on the basis of the given line - the list of forthcoming events with the quotations (odds of winning) on the outcomes of these events offered by the company.  Changes in the line (winning odds, values of options, restrictions on the number of bets, on the maximum bet amount, etc.) can take place after any bet, but the conditions of previously made bets remain the same. Bets are accepted only in the amount not exceeding the current balance of the client's account.
   3. The bet is accepted from the moment of its registration in the system of the company. All accepted bets are displayed in My bets and in the History of bets. If the user has not received any notification of acceptance of a bet, the bet shall still be considered accepted if it is displayed in My bets and in the Bets History. Communication failures or other technical malfunctions in communication with the client shall not be a reason to cancel the bet if the bet has been registered on the server.
   4. Players can't change or cancel a bet after placing it on the server and receiving the receipt (message on the page of the site about accepting the bet and bet number).Loss of the password from the personal profile can't be a reason for return of bets or cancellation of the request for payment of winnings.
   5. Bets made after the beginning of the event, except for bets in live mode, in all cases are invalid and subject to refund. Any bet (including in live mode) made on the event, the result of which is already known at the time of betting, shall be considered invalid; it will be refunded.
   6. Payouts of winnings are made according to the rules of calculation of bets (Section 6). Winnings on played bets are accrued in accordance with the rules of the company (Section 5).
   7. If a refund is declared on the bet, such a bet is considered to win with odds equal to 1. In the case of "single bet" it means that the client will get back the amount of money placed on this bet. In case of "multi bet" or "System" the total odds will be changed accordingly (in the event where the refund occurred, the odds will take value of 1, odds for other events will remain unchanged, the final odds will be calculated according to the same scheme; only the odd of the event for which the refund was given (one of the multipliers of the final odds "Multibet" or "System") will take value of 1).

2. Data display

   1. The date and time indicated in the line shall be the date and time of the termination of betting on the event (except for live events) and not necessarily coincide with the date and time of the actual start of the event. The time of the event start when calculating bets shall be the actual time, which is determined on the basis of official documents of the organization that conducts this competition, as well as company data.
   2. The wrongly specified date is not a reason for cancellation of the bet. In this case the bets are considered valid if they are made before the beginning of the event. At the calculation of bets the time of the beginning of the event is the actual time of the beginning of the event that is determined on the basis of official documents (sites that the company refers to when collecting information) of the organization that conducts the competition, match, etc.
   3. If the start time of the event has been changed for more than 24 hours and it is not stipulated otherwise in the rules of sports, all bets on this event are subject to refund.
   4. The company is not liable and doesn't accept any claims for absolutely exact translation of surnames of players, names of teams, names of cities where the events take place on the outcome of which the bets are placed.  If in the name of a match or in the name of a position in the line one or more participants are specified incorrectly (except for translation errors), i.e. instead of the necessary team/opposer of the presented tournament another one is specified, all bets on this event shall be declared invalid and refunds shall be made. Only the company has the right to determine the events belonging to this category.
   5. We make every effort to ensure that the information about events (such as score, game time, duration, and team/player statistics) is correct. However, this information is displayed for information purposes only. The company should not be held responsible in case of errors or untimeliness of this data.
   6. In case of an obvious error of the personnel during the preparation and publication of the line, or obvious failure in the computer program defining the line (obvious misprints in the odds, mismatching odds in different positions, etc.), detected fraudulent actions of the risk-management employee in violation of the terms provided by these rules, the company has the right to unilaterally invalidate the concluded betting agreement (including those concluded before or after the event to which the error refers), refuse to fulfill the obligations under such agreement and make a refund to the client.
   7. n case of possible interference in the displayed information and the formation of match odds (software hacks, DDoS attacks, including cases of suspected match fixing), the company reserves the right to suspend payments on this event or cancel bets on this match, as well as to transfer information about the relevant party to the relevant authorities for further investigation and prevention of such incidents.

3. Live Events

   1. When calculating bets on live events the company uses its own data on the actual course of the game. The betting network is not responsible for the accuracy of the results during the "live" event. If for any reason (e.g., loss of broadcasts, absence of results in the sources of information, etc.) the results of events can not be determined accurately, then these events will be calculated with odds of 1.
   2. There is a delay set for the acceptance of live bets, the value of which may vary depending on the type of sport, market and other features and is set exclusively by the company for security purposes and protection against late bets of clients. For the convenience of clients and taking into account the specifics of live events, in which the odds change very often, there is an option "Accept any changes in odds", which determines, respectively, whether the bet will be accepted if the odds have changed.
   3. If there is reason to believe that the bet was made after the outcome of the event became known, or after the selected player/team has gained a significant advantage (such as overcount, substitution or removal of a player, etc.), the Сompany reserves the right to cancel this bet (make a refund), both winning and losing.
   4. In case of mistake we reserve the right:
      1. to correct any error in the placed bet and to replace the bet with the one with correct odds or conditions that were or should have been available (without regard to publication error) at the time the bet was placed and the bet will be deemed to have been placed at the conditions that were customary for that bet; 
      2. if correction and recalculation according to the paragraph above is not practicable, declare the bet void and return the bet to your account at odd equal to 1; 
      3. In circumstances when mistake became a result of prohibited practice, to take steps specified in clause 3.7.
   5. The client is responsible to check the correctness of filling out the betting coupon, because in case of error, regardless of the reasons for its occurrence, the company reserves the right to accept or make a refund of the erroneous bet.
   6. The company is not responsible for errors in the input, transmission or calculation of bets. The right to determine whether there was an obvious or technical error in any case, belongs exclusively to the administration of the company.

4. Results of events

   1. The company announces the valid results on the basis of the official protocols and checks them on other sources of information (including video recordings of competitions) after the end of the event. If there are disputable situations, if the results obtained from different sources do not coincide, in case of their obvious errors, the final decision on the definition of the results for the calculation of bets is made only by the administration of the company.
   2. If it doesn't contradict the special rules of particular sports, the result of the match is considered the result announced on the day of the match. Any possible changes in the result due to the revision of the event results by the governing bodies and disciplinary penalties of teams for betting purposes shall not be taken into account, the original results of betting calculation shall remain valid.
   3. In case of possible interference in the result of the match and the formation of odds on the match, as well as if there are reasonable grounds to believe that there was match-fixing, the company reserves the right to freeze payments on this event or cancel bets on this match, as well as to pass information to the relevant authorities for further investigation and prevention of such incidents.  Such grounds may base on the size, quantity and nature of bets made by one or all possible betting methods.
   4. The company reserves the right to cancel bets even after the end of the event, if these bets are won by the user due to a technical failure or obvious error.
   5. The competition is considered to be interrupted, if the game was not played within the required amount of playing time, determined in accordance with the rules of the company. If the event was not fully played within 24 hours from the actual start of the game - such an event is considered interrupted, unless otherwise stipulated in the Rules for sports. For interrupted events recognized as failed, unless otherwise stipulated in the Rules for Sports, all bets shall be refunded, except for bets, the outcome of which is already known (in particular, bets on who will score the next goal or win a certain segment of the match). The result which at the time of stopping the event is clearly defined shall be considered valid and calculated.
   6. If the match has started from the point at which it was previously interrupted, and it was not indicated in the line, the bets are subject to refund.

5. Types of bets

   1. Single bet - a bet on one outcome of one event. The winning on such a bet is equal to the product of the odds of the selected outcome by the amount of the bet made.
   2. Multi bet - a combined bet on several different events with the condition that all selected outcomes will win. A loss on one of the outcomes means a loss of the Multi bet. The winning is equal to the product of the bet amount multiplied by the odds of all included outcomes. The minimum number of events for placing the Multi bet is 2. You cannot bet on multiple outcomes of the same event.
   3. System - a special type of bets on a complete combination of multi betting of a certain size from a preselected number of events. The minimum number of events for bets of "System" type is 3.
      1. For bets of System type the maximum amount of winnings in case of winning all selected outcomes is specified. 
      2. To win in the System bet it is enough for the number of predictions out of the total number to be correct (determined by the name, i.e. for "3 out of 4′" System 3 out of 4 predictions must be correct, for "5 out of 7′" the results of five events out of seven variants, etc. must be predicted correctly). 
      3.  It should be taken into consideration that due to the fact that for each multi bet in a system bet, only a part of the total bet amount is indicated (proportionally to the number of variants), the amount of the winning of such a System bet will be smaller than the possible total winning of multi bets.
      4.  In some cases, when not all outcomes are predicted, the winning amount can be smaller than the bet amount, but unlike with multi bets, part of the amount will be compensated due to correctly predicted outcomes.
      5.  When choosing the System bet, the first number indicates the number of events in the multi bet, the second number indicates the number of multi bets in the system. I.e. placing System 3 out of 4 means placing 4 multi bets with 3 outcomes in each.
      6.  Example of System bet calculation: System 2 out of 3 on the selected events ""A"", ""B"" and ""C"" means 3 separate multi bets on ""AB"", ""BC"" and ""AC"". If the player wins all events, he will receive the total winning amount specified in the bet.
      7. If the player wins 2 out of 3 events, he will get the winning amount proportionally to the third part of the bet multiplied by the multi bet odd for the winning events (e.g. if the events ""A"" and ""C"" won, the event ""B"" lost, the player will get the winning from one multi bet ""AC"" only, since ""AB"" and ""BC"" are cancelled). 
      8. In case of losing at least 2 out of 3 events - the player loses the entire bet amount.
   4. Trixie – is a type of bet by multiple methods, in which four bets on three different predictions are combined into one. The Trixie bet does not include single events in its selection. 
      1. The minimum number of events for placing bet with the Trixie system is 3 events.
      2.   Your total bet is always four times the amount you decide to enter - because of the three double and one triple bets, on which you are betting.
   5. Patent – is a form of multivariate bet in which seven bets are placed on three different predictions. Patent bets are used to cover all possible outcomes of the selected predictions and provide the winning, even if only one bet wins. 
      1. The minimum number of events to bet on the Patent system is three events.
      2. Your total bet is always seven times the amount you decide to enter, because in a Patent bet there are three single bets, three double and one triple bet you bet on.
   6. Yankee – is a kind of multiple betting method, in which eleven bets on four different predictions are combined into one. Yankee bet does not include single events in its selection.
      1. The minimum number of events to bet on the Yankee system is four events.
      2.   Your total bet is always eleven times the amount you choose to enter - because of the six double, four triple and one quadruple bets you bet on.
   7. Lucky – is a kind of multiple betting method, in which fifteen/thirty-one/sixty-three bets are placed on four/five/six different predictions. Lucky bets are used to cover all possible outcomes of the selected selections and provide a win even if only one bet wins.
      1. The minimum number of events to bet on the Lucky system is 4 events. 
      2. Your total bet is always fifteen/thirty-one/sixty-three times the amount you choose to enter, as Lucky betting includes all variations of single and multi bets on selected outcomes.
   8. Canadian – is a type of multiple betting method in which twenty-six bets on five different predictions are combined into one. The Canadian system does not include single bets into your selections. As long as at least two of your selections are successful, you are guaranteed to win.
      1. The minimum number of events to bet on the the Canadian system is 5 events. 
      2. Your total bet is always twenty-six times the amount you decide to bet - as this system includes ten double, ten triple, five quadruple, and one quintuple bets that you bet on.
   9. Heinz - a type of multi-method bet when fifty-seven bets on six different predictions are combined into one. The Heinz bet does not include single events in its predictions. Provided at least two of your predictions are successful, you are guaranteed to win. 
      1. The minimum number of events for betting on the Heinz system is six events.
      2. Your total bet amount is always fifty-seven times the amount you choose to bet - because it includes fifteen double, twenty triple, fifteen quadruple, six quintuple, and one sextuple bets you bet on.
   10. Super Heinz - a type of multi-method bet when one hundred and twenty bets on seven different predictions are combined into one bet. The Super Heinz bet does not include single bets in your selection. As long as at least two or more of your selections must be correct to trigger a guaranteed payout. 
       1. The minimum number of events for betting on the Super Heinz system is seven events. 
       2. Your total bet is always one hundred and twenty times the amount you choose to bet - because it includes twenty-one double, thirty-five triple, thirty-five quadruple, twenty-one quintuple, seven sextuple, and one septuple bets on the outcomes of which you bet.
   11. Goliath - the largest special system in existence. Goliath covers eight individual predictions and offers a combined total of 247 bets. Single bets are not included in this system, and at least two of your predictions must be successful to receive a payout. 
       1. The minimum number of events for betting on the Goliath system is eight events. 
       2. The betting amount is always two hundred and forty-seven times the amount you choose to bet - because it includes twenty-eight double, fifty-six triple, seventy-four quadruple, fifty-six quintuple, twenty-eight sextuple, eight septuple, and one octuple bets on the outcomes of which you bet.
   12. In Multi bets and System bets it is forbidden to include different events that belong to the same match and are connected. If such events were included in the Multi bet or the System, then this bet is subject to return, even if the computer program for accepting bets did not block it when accepting. The Company reserves the exclusive right to determine whether the events are interconnected with each other.
   13. Additional information on the types of bets on various sports is specified in the Rules of sports betting, that have priority over the general rules.

6. Limitations on rates

   1. The maximum bet amount on the event depends on the type of sport and event, is determined by the Company specifically for each event and for each type of bet and is subject to change without prior written notice. The Company reserves the right to limit the maximum bet on individual events, as well as to introduce and remove special restrictions on the accounts of individual players without notice and explanation.
   2. The maximum possible odd of winning for "Multi bets" is 100. "Multi bets", the winning odd of which exceeds the maximum, are calculated with the odd of 100. At the same time, the winnings must not exceed the maximum payout for one bet with the smallest limit in the express. The maximum winning odd for each "System" variant is 100. Variants of "Systems", the odds of winning for which exceeds the maximum, are calculated with odds of 100.
   3. The sum of bets on any event can't exceed the maximum amount indicated in the line during one playing day (under the line, dated with one date). Bets on the same event, upon reaching the total maximum bet on this event, are not accepted.
   4. All financial limits apply to each client or group of clients who, acting in collusion, making bets containing the same choices. If the client makes a number of bets containing the same choice, the total payment of these bets may be limited to the amount of one maximum payment regulated by these restrictions.
   5. The company has the right not to accept bets from players without explaining the reasons and reserves the right to close, impose special restrictions or temporarily block the accounts of individual clients without prior notice.
   6. We do not recommend two or more participants to place bets from one IP-address (from one computer or from one local network) in order to avoid suspicions of collusion (fraud). In such cases it is necessary to agree to the possibility of playing games, with the company that provides services, with an explanation of the reasons. The company has the right to block the account of such a client and ask him to send documents proving his identity.
   7. Winnings on bets are paid only within the limits established by the maximum limits of the company. If the client made a bet, the winning on which exceeds the maximum allowable limit, the company should not pay out the amount exceeding the maximum limit of winning.
   8. The company reserves the right to hold the user liable for any damage caused to it if the user intentionally used a technical or administrative error when making a deposit and/or receiving money to the account.

7. Cash out function

   1. The option "Cash Out" gives you the opportunity to calculate your bet before the outcome is known. The amount of "CashOut" in this case depends on how the events progress and the odds change in the game, and can be either larger or smaller than the amount of your original bet.
   2. The option "Cash Out" is available only for your uncalculated bets.
   3. The option "Cash Out" will be active both for pre-match and for Live bets.
   4. For express bets, the option "Cash Out" will be available only for the entire express, not for individual events in it. In this case, if any event in your express bet has already finished according to your bet, the CashOut option will be available for you to lock the profit already won.
   5. The option "Cash Out" is available, provided that the markets, on which you have placed your bets, are not yet closed.
   6. The calculation amount will be displayed next to each of your bets for which the "Cash Out" option will be available. The Company does not guarantee the availability of the "CashOut" option at any time.
   7. If your request for "CashOut" on an individual bet is successful, your bet will be calculated immediately and the appropriate amount of funds will be credited to your gaming account.
   8. The Company reserves the right to accept or decline any CashOut request for any sports, competitions or markets.

8. Asian odds

   1. Asian line is present in the drawing of Totals and Handicaps and, unlike the others, has a quarter value (0.25 (¼), 0.75 (¾) and, respectively, 1.25; 1.75; 2.25; 2.75, etc.). Placing a bet on such an option means the actual division of the bet amount into two nearby variants, one of which has a whole value, and the other - fractional, divisible by 0.5.
   2. Example of calculation of this bet: Total more than 1.75 goals in the match. The bet is divided into two parts - more than 1.5 goals in the match and more than 2 goals in the match. For the whole bet (its two parts) to win, there must be at least 3 goals in the match. In the case of 2 goals, the first part of the bet More than 1.5 wins, and the second (More than 2) has to be returned. 1 or 0 goals in the match means loss of the bet.
   3. Thus, for this bet, in addition to the usual statuses, there are also "Half win" and "Half lose" for the situation when half of the bet won and the second is a subject to the return, or half lost and the second is a subject to the return.

Annex 2. Betting rules for specific sports

1. General

   1. The rules of sports betting prevail over the general betting rules.

1. The Company retains the right to update the rules at any time and to add new rules. In this case, new rules or a new version of the rules shall enter into force and shall be applied immediately upon their publication on the website. The updated rules shall govern all bets made after the publication of such rules.
2. These rules are written in English. Any translation into another language is for the convenience of the reader only. In the event of any conflict or discrepancy, the English version shall take precedence over any translated version.

1. American football

1. In American football bets are accepted taking into account overtime, past the options for a certain period of the game and without index (Regular time). 
2. If the match including overtime ended in a draw, bets on the victory of the teams will be returned, the remaining bets will be calculated according to the final result.
3. The 1st half consists of the 1st and 2nd quarters. The 2nd half consists of the 3rd and 4th quarters. Overtimes are a separate period of play.
4. If a match is not completed for any reason, all bets on that match will be refunded, except those results that were already decided at the time the match was stopped.
5. If a match is suspended and not completed within 24 hours of kickoff, all bets will be refunded, except for any results that were decided at the time of suspension.
6. If the match has not been started and has been postponed for more than 24 hours from the original date time — all bets will be refunded.

1. Australian football

1. Bets on this sport are accepted throughout the game until the end of the event, including tie-breaks. 
2. If the match for any reason was not completed, but at least one set was played - bets on the victory in the match will be valid and calculated in accordance with the referee's decision. Bets on other outcomes for that match will be returned, except for those outcomes that were already determined at the time the match was interrupted.
3. If the match is interrupted, suspended for more than 24 hours from the start of play, or completed before the first set has been played completely (player has given up/is disqualified) — all bets will be returned, except for those results that have been determined at the time of stopping the match.
4. If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.
5. If not started and rescheduled for more than 24 hours from the original start - all bets will be refunded.

1. Badminton

   1. Bets on this sport are accepted throughout the game until the end of the event, including tie-breaks. 
   2. If the match for any reason was not completed, but at least one set was played - bets on the victory in the match will be valid and calculated in accordance with the referee's decision. Bets on other outcomes for that match will be returned, except for those outcomes that were already determined at the time the match was interrupted.
   3. If the match is interrupted, suspended for more than 24 hours from the start of play, or completed before the first set has been played completely (player has given up/is disqualified) — all bets will be returned, except for those results that have been determined at the time of stopping the match.
   4. If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.
   5. If not started and rescheduled for more than 24 hours from the original start - all bets will be refunded. If the refusal or disqualification of a tennis player occurred before the start of the match, all bets will be refunded.

2. Baseball

   1. Betting on Baseball games is accepted taking into account the extra innings.
   2. If for any reason the extra inning did not take place and the final score is equal — bets on the winning teams are refundable, the remaining bets are calculated on the final score.
   3. Substitutions in the lineup of teams before and during the game do not affect the calculation of bets. If the player is not on the field, bets on the number of points he scored, will be refunded. 
   4. In the case of a change in the format of the competition after the bet — this bet is refundable. 
   5. If the match for any reason was not completed, but was played at least 5 innings — bets on the victory in the match will be valid and calculated in accordance with the referee's decision. Bets on other outcomes for this match will be returned, except for those results that have already been determined at the time of stopping the match.
   6. If a match is interrupted, suspended for more than 24 hours from the start of the game, or completed before the first 5 innings have been fully played - bets on this match will be refunded, except for those results that have been determined at the time of stopping the match.
   7. If not started and rescheduled for more than 24 hours from the original date time — all bets will be refunded.

3. Basketball

   1. Bets on this sport are accepted during the whole game until the end of the event, including overtime, except for bets on certain periods of the game and without an index (Regular time).
   2. The 1st half consists of the 1st and 2nd quarters. The 2nd half consists of the 3rd and 4th quarters. Overtimes are a separate period of play.
   3. If for any reason overtime did not take place and the final score is equal - bets on the victory of teams are refundable, other bets are calculated on the final score.
   4. If a player fails to enter the field of play, bets on the number of points he scored will be refunded. 
   5. If the format of the competition is changed after the bet is placed, the bet will be refunded. 
   6. If a match is not completed for any reason, all bets on this match will be returned, except for those results that were already determined at the time of stopping the match.
   7. If a match is suspended and not completed within 24 hours of kickoff, all bets will be returned, except for those results that were determined at the time of suspension.
   8. If the match has not been started and has been postponed for more than 24 hours from the original date time — all bets will be returned.
   9. In the case of technical defeat of one of the teams before the match - all bets will be refunded.

4. Beach Volley

   1. Bets on this sport are calculated solely on the basis of the official result.
   2. Bets on the sport are accepted throughout the game until the end of the event, including tie-breaks. A tie-break is the third set, which is played until 15 points are scored.  
   3. The handicap and total in beach volley are specified in points, except for the options handicap by set and total by set.
   4. If the format of the competition is changed after the bet is placed, the bet will be refunded. 
   5. If a match is suspended and not completed within 24 hours from the start of play — all bets will be refunded, except for those results that had already been determined at the time of the suspension.
   6. If the match has not been started and has been postponed for more than 24 hours from the original start — all bets will be refunded.

5. Boxing/UFC

   1. Betting on Victory in this sport includes victory by knockout, victory by technical knockout, victory by technical decision with points, the decision of the judges, the disqualification of the opponent or his refusal, victory by painful/choking techniques or surrender of the opponent after the start of the fight;
   2. A draw is determined by the decision of the judges by the equality of points of athletes after the end of all rounds of the fight. Early victory includes knockout, technical knockout, victory by painful/choking hold, disqualification of the opponent, or his refusal during the fight.
   3. If a decision cannot be made on the outcome of the fight or if the fight is abandoned for any reason without a decision being made on the outcome of the match, all bets will be refunded, except those results that were already decided at the time the match was abandoned.
   4.  Only complete, completed rounds will be counted in calculating bets on the number of rounds.
   5. If the format of the competition is changed after the bet is placed — this bet is subject to refund. 

6. Cricket

1. Bets on this sport are calculated solely on the basis of the official result.  
2. If the official result of the match is a draw and bets on a draw were not offered, bets on the victory of the team will be returned, and the other outcomes will be calculated on the final result.
3. If the format of the game is changed, all bets will remain valid and will be settled according to the official results of the game. 
4. If the specified over on which the bet was placed is not completed - the bet will be canceled, except when the outcome of the bet was determined in advance.
5. The scores for "wide" (wide serve) and "leg bye" (hitting the ball in the body) count for Run in each individual over and in the total score of points.
6. Some kinds of outcomes, options can be calculated only after the appearance of a full list of events on the official source, which can take up to 24 hours of waiting.
7. Bets on the option Best Batsman/Best Bowler in the team remain valid, regardless of the number of throws (overs) submitted. If two or more players have the same number of runs, the calculation of such bets are refundable.
8. Bets on any player who is not in the starting line-up of 11 players are void. Bets on players who are selected in the starting lineup, but did not hit the ball will be refunded.
9. If there are no official results, the match has not started, or has been postponed for more than 24 hours from the original start - all bets will be refunded. 
10. In matches with a limited number of overs that have been started, if the match is shortened due to weather conditions or other external factors - bets will be canceled.

1. Darts

   1. All bets on the match remain valid until the end of the tournament in which they take place.
   2. In case one of the participants for any reason refuses to continue the game or he is disqualified, he will be deemed a loser and the payment will be made according to the result obtained. Other types of bets for a given game will be refunded, except for those results that were already determined at the time of stopping the match.
   3. If the regulation of the match has been changed, bets on a player to win the match will remain valid and other bets will be refunded.
   4. If the match was not started and was postponed more than 24 hours from the original date time - all bets will be refunded.
   5. If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.

2. E-sport

   1. The calculation of bets on eSports is based on the official results. 
   2. The formats of cybersports games Bo1, Bo2, Bo3 - show the total number of cards in the match, in which the prevailing number of victories must be scored.
   3. If a team is withdrawn from the match after the start of the game, then in all remaining rounds/maps it is counted defeat and bets on the winning teams are calculated according to the declared result. 
   4. All other bets will be returned, except for those results that have already been determined at the time of stopping the match.
   5. All bets on total and handicaps of Rounds are accepted taking into account all possible overtimes.
   6. In Dota 2 and League of Legends the victory in the map and match is made on the fact of the throne or nexus falling of one of the parties.
   7. Substitution of a player in the team does not affect the status of bets, even if the substitution occurred during the match.
   8. If a match is suspended and not completed within 24 hours of the start of play - all bets will be refunded, except for those results that were already determined at the time of suspension of the match.
   9. If a match has not been started and has been postponed for more than 24 hours from the original start - all bets will be refunded.
   10. In the case of technical defeat of one of the teams before the match - all bets will be refunded.

3. Futsal

   1. Bets on this sport are accepted only for the regular time, conditioned by the regulation of the match, except for bets on extra periods and penalty shootout.
   2. Extra-time and penalty shootouts are separate periods and the options for these periods are displayed with additional signs (Extra-time, Penalty Shootout).
   3. Bets on the To qualify option are calculated according to the results of the return games, extra-times and penalties, if any. The passing is determined by the sum of all held matches.
   4. Betting on yellow cards also takes into account the cards received by the coach of the team. 
   5. If a match is not completed for any reason, all bets on that match will be returned, except for those results that were already determined at the time of stopping the match.
   6. If a match is abandoned and not completed within 24 hours of kickoff, all bets will be returned, except for any results already decided at the time of abandonment.
   7. If the match has not been started and has been postponed for more than 24 hours from the original start - all bets will be refunded.
   8. In case of technical defeat of one of the teams before the start of the match - all bets will be refunded.
   9. In controversial situations, information about the match obtained by the company from internal sources will be used to determine the final decision.

4. Handball

   1. Bets on this sport are accepted only for the regular time, due to the rules of the match, except for bets on extra periods and a series of 7-meter throws.
   2. In bets on yellow cards also take into account cards received by the coach of the team. 
   3. If a match is not completed for any reason, all bets on that match will be refunded, except for those results that were already decided at the time of stopping the match.
   4. If a match is abandoned and not completed within 24 hours of kickoff, all bets will be returned, except for any results that were decided at the time of abandonment.
   5. If the match has not been started and has been postponed for more than 24 hours from the original date time — all bets will be refunded.
   6. In the case of technical defeat of one of the teams before the match - all bets will be refunded.

5. Hockey

   1. Bets on this sport are accepted only for the regular time, conditioned by the regulation of the match, except for bets with the index (With Overtime And Shootouts).
   2. Overtime and Penalty Shootouts are separate periods and options for these periods are displayed with pointers (Overtime, Penalty Shootout).
   3. If a match is interrupted and not completed within 24 hours of kickoff, all bets will be refunded, except those results that were determined at the time of interruption.
   4. If a match has not been started and postponed for more than 24 hours from the original start - all bets will be refunded. In case of technical defeat of one of the teams before the start of the match - all bets will be refunded.

6. Rugby

   1. Bets on this sport are accepted only for the regular time specified in the match regulations, except for bets with index (With Overtime And Shootouts).
   2. If a match is not completed for any reason, all bets on that match will be refunded, except for those results that were already decided at the time the match was interrupted.
   3. If a match is abandoned and not completed within 24 hours of kickoff, all bets will be refunded, except for any results that were decided at the time of abandonment.  If the match has not been started and has been postponed for more than 24 hours from the original start - all bets will be refunded.

7. Snooker

   1. All bets on the match remain valid until the end of the tournament in which they take place.
   2. In case one of the participants for any reason refuses to continue the game or he is disqualified, he will be deemed a loser and the payment will be made according to the result obtained. Other types of bets for a given game will be refunded, except for those results that were already determined at the time of stopping the match.
   3. In betting on Frames counts only the frame, which will be fully played to the end.
   4. If in the match for any reason the victory was awarded to the player before its completion of the current frame - this frame, when calculating bets, is not taken into account.
   5. In bets Total 100-series counts only frames in which a player will score in one approach, without leaving the table, 100 points or more.
   6. If the regulation of the match has been changed, bets on a player to win the match will remain valid and other bets will be refunded.
   7. If the match was not started and was postponed more than 24 hours from the original date time - all bets will be refunded.
   8. If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.

8. Soccer

   1. Bets on soccer matches are accepted for the regular time, due to the regulation of the match, except for options with an index (Extra time, Penalty Shootout). The main time includes the extra, compensatory time, appointed by the referee in the course of the meeting. 

Extra time and penalty shootouts are separate periods and options for these periods are displayed with additional indicators (Extra-time, Penalty Shootout). Bets on the To qualify option are calculated according to the results of the return games, extra-times and penalties, if they take place. The passing is determined by the sum of all held matches.

1. Only warnings to field players and goalkeeper are counted when calculating the number of yellow cards. Cards shown to players on the bench, the coach and the staff shall not be counted. 
2. A repeated warning resulting in the automatic removal of a player from the field shall be considered a second yellow card and a red card. 

Yellow and red cards shown at halftime of the match are accepted for the calculation of bets.

1. Yellow and red cards shown to field players and goalkeeper after the final whistle will not be counted for betting purposes.

Cards shown after the whistle to end the 1st half shall be considered as shown in the 2nd half.

1. When calculating the number of corner kicks - assigned, but not executed corner kicks are not counted.

If the referee does not count a corner kick and assigns it again, it will be counted only once.

1. Own goal does not count when counting goals in the options Hattrick, Goal Scorer, Duel Players.

Bets on certain players (Goal scorer, Player Duel, etc.) are considered valid if the player has entered the field. If the player is not on the field during the game - the bets will be returned. 

1. In controversial situations, information about the match received by the company from internal sources will be used to determine the final decision.
2. If a match is suspended and not completed within 24 hours of kickoff - all bets will be refunded, except for those results that had already been determined at the time the match was suspended.
3. In case of technical defeat of one of the teams before the start of the match - all bets will be refunded. If the match has not been started and has been postponed for more than 24 hours from the original start - all bets will be refunded. 

1. Table tennis

   1. Bets on this sport are calculated solely on the basis of the official result.  
   2. The handicap and total in table tennis are specified in points, except for the options handicap by set and total by set.
   3. If the format of the competition is changed after the bet is placed, the bet will be refunded. 
   4. If a match is suspended and not completed within 24 hours from the start of play — all bets will be refunded, except for those results that had already been determined at the time of the suspension.
   5. If the match has not been started and has been postponed for more than 24 hours from the original start — all bets will be refunded.
   6. If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.

2. Tennis

   1. Bets on this sport are accepted throughout the game until the end of the event, including tie-breaks. 
   2. The handicap and total for a tennis match are specified in games, except for the options handicap by set and total by set.
   3. In case a match is not completed for any reason (player gave up, was injured, disqualified), but at least one set has been played, - bets on the match win will be valid and calculated in accordance with the referee's decision. Bets on other outcomes for this match will be returned, except for those outcomes that were already determined at the time of stopping the match.
   4. If a match is started and interrupted, suspended for more than 72 hours from the start of play, or completed before the first set has been played completely (player surrendered, injured, disqualified) - all bets will be refunded, except for those results that had been determined at the time of stopping the match.
   5. If a match has not been started and has been postponed for more than 72 hours from the original start - all bets will be refunded.

If a rejection or disqualification occurs prior to the start of the match, all bets will be refunded.

1. If in a match, instead of a deciding set, a championship tie-break (shortened game to 10 points won) is played, the score of the 3rd set is calculated as 1-0 or 0-1 on games. Correspondingly, the total match total on games and handicap on games shall be calculated on the basis of the score 1-0 or 0-1 in the third set.
2. In case of changes in the match regulations after the bet has been placed, the bets on a player's victory and any bets on the first set remain valid, the rest are subject to return. 
3. Changes in court coverage, venue, change of indoor court to outdoor court are not grounds for cancellation of bets. 
4. If there is a misprint in the line on the tennis match in the abbreviation of the initials of the athlete, it will not be a reason for cancelling the bet and it remains valid.

1. Volleyball

   1. Bets on this sport are accepted throughout the game until the end of the event, including tie-breaks. A tie-break in a volleyball match is the 5th set, which is played until 15 points are scored.
   2. The handicap and total for a volleyball match are specified in points, except for the options handicap by set and total by set.
   3. If the format of the competition is changed after the bet is placed, the bet will be refunded. 
   4. If a match is suspended and not completed within 24 hours from the start of play — all bets will be refunded, except for those results that had already been determined at the time of the suspension.
   5. If the match has not been started and has been postponed for more than 24 hours from the original start — all bets will be refunded.

2. Water polo

   1. Bets on this sport are accepted only for the regular time, stipulated by the match regulations, except for bets on extra periods and a series of 5-meter throws.
   2. If a match is not completed for any reason, all bets on that match will be refunded, except for those results that were already determined at the time of stopping the match.
   3. If a match is suspended and not completed within 24 hours of kickoff, all bets will be refunded, except for those results that were determined at the time the match was suspended.
   4. If the match has not been started and has been postponed for more than 24 hours from the original date time — all bets will be refunded.