Accounts, Payouts & Bonuses

Accounts

1. To participate in the games on spinwin365.com (the “Website”) you should be registered and have a player account with the Website.
2. The registration could be made by putting onto the button “Register” on the Website. After that each player must fill out the registration form and submit it to Website.
3. Once registered, you confirm that you are aware of the Website’s Terms and Conditions and other policies, enter into agreement with the company operating this Website and are obliged to act in compliance with applicable rules, law and regulation.
4. Only natural persons are allowed to conduct registration on the Website and have a player account with the Website.
5. The following information should be provided for account registration:
   • First and last name;
   • Date of birth;
   • Address;
   • Contact e-mail;
   • Personal telephone number
6. Registration of an account with false, incorrect or invalid data is prohibited. It is strictly forbidden to register account with false or third-party identity.
7. The registration should be made personally by you. It is not allowed to register account for a third party or by a third party. You are obliged to provide true, complete and correct data. You warrant validity, truthfulness of the provided information during the registration process and is fully responsible for that.
8. By registration, you are representing and warranting the following:
   • you are at least 18 years of age;
   • you will provide accurate registration information when opening your account and will also inform us of any changes thereof;
   • you understand the risk that when using our services, you may lose money as well as win money;
   • you are legally capable of entering into binding contract with us;
   • you are not a compulsive player;
   • you are opening your account solely for your personal use, and you are acting not as an agent on behalf of any third party;
   • you are responsible for comply with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If laws in your jurisdiction prohibits using the Website, you must neither register on the Website or attempt to do it.
9. You are not allowed to have multiple accounts. If you become aware of existing of multiple accounts, the player should immediately inform us. It is forbidden to use similar e-mails and/or telephone number for different player accounts. If we believe that you have opened or are using multiple accounts or a duplicate account with the intent to defraud us and/or to abuse terms and conditions, we can close all your accounts.
10. We will carry out know your customer (KYC) procedure on you. We have the right to refuse any account registrations or to block and/or cancel any account for any reason whatsoever at any time at its sole discretion and without prior notice.
11. You should immediately inform us in case you are or become a politically exposed person (PEP). Each PEP is notified about necessity to pass an enhanced KYC procedure.
12. If we have any doubts about validity or correctness of the provided information and/or documents, your account might be blocked or even closed. We may also block or close your account if a you do not provide the requested information and/or documents.
13. If we have reason to believe or will reveal that you are involved in fraudulent, improper and/or collusive activities, we have the right to close/deregister your account.
14. The list of reasons for your account’s closing is not exhaustive. Among other (but not limited to), your account may be closed in the following cases:
    • if you have charged back any of payments made with a bank card;
    • if you were engaged in playing in a professional sense or in concert with other players.
15. In case we suspect illegal activity, we could initiate investigation process that might take 30 working days or more if it is necessary, where additional documents might be requested for review from you. In case the documents are not provided or illegal activity is confirmed, we may close the account and inform the respective authorities.
16. You might be required to pass verification procedure at any time for security check reasons, among other in any case when your single transaction deposit or withdrawal is over €2,000. For verification of the account, you may be requested to provide one of the following documents: passport (first page) or ID (front and back), confirmation of address and selfie with ID/passport. Documents should be provided in the format of color photo. Scanned documents are not allowed. Document pages should be fully visible. We may request additional documents for verification purposes.
17. We will collect and save personal information in compliance with all applicable regulation and Privacy & Management of Personal Data Policy.
18. You are obliged to inform us on any changes in personal information provided to us during registration within a period no longer than 5 working days from the moment of such changes.
19. If you are resident of the United States of America, United Kingdom, North Korea, Dutch Caribbean incl. Curacao, France, Iran, Afghanistan, Syria, you are prohibited from using on the Website.
20. No officers or employees or persons engaged by us shall make real money wagers on any of the jackpot games. If any such player shall win a jackpot, such a win shall not be paid out to the winner.
21. To play for real money, you need to fund your account (make a deposit) with one of the methods presented on the Website. You are allowed to use only your personally owned credit/debit card or account in a payment system. You guarantee that deposited funds are not originated from criminal unauthorized activities.

Payouts

1. We have the right to set minimum and maximum amount of deposit in a single operation, the daily limit, or any other restriction on its own discretion. Amount of deposit might vary based on the chosen method, the level of your account, or any other conditions.
2. All winnings credited to your account may be used for placing further bets.
3. We have the right to set the minimum and maximum amount of withdrawal in a single operation. Amount of withdrawal might differ considering the chosen method, level of player’s account, or any other conditions that might matter.
4. If the withdrawal limits set for your account are less than required, we may increase them up to the required amount at our discretion.
5. It is not allowed to transfer funds (balances) to third party’s accounts.
6. Any withdrawals are subject to our AML Policy.
7. If a you registered an account with incorrect or false information/documents, you are not allowed for winnings of any type. Winnings will not be paid to non-existing players. We will not pay winnings in case we suspect you to be involved in fraudulent, improper and/or collusive activities. We are entitled to seize the balance of the closed account.
8. We do not guarantee payment of withdrawal without delays.
9. We are not a financial institution and does not pay interest on deposits or winnings and does not protect deposits or wining with banking insurance system.
10. You are fully responsible and obliged to pay the fees imposed by financial institutions, tax or other mandatory payments, unless it is specified otherwise in the applicable rules.
11. We are not liable and shall be held harmless by you for any loss, damage, loss of profits, fees, costs, and any other disadvantage that a player may incur in connection with your use of the services and products offered on the Website.
12. If you want to close your account, the request shall be sent to xxx@xxx. Upon closing of your account, you terminate the agreement with us. At the moment of termination all your obligations under the agreement should be performed otherwise they will survive till the moment of their due fulfilment by you.
13. Additional rules for withdrawals might be placed on the Website for review by you.

Bonuses

1. We are entitled to arrange promotional campaign on the Website, among other, in the form of bonuses.
2. It is up to your discretion whether to accept bonuses or reject them. In case of rejection, you must notify us. In case of accepting, you should be in compliance with bonus policies established by us.
3. You are allowed to participate in several promotions at the same time.
4. We could refuse participation in the bonus program without justification.
5. We might use the following main types of bonuses included, but not limited to:
   • welcome bonus: this is a bonus provided like a gift to you as a new player for registration with the Website;
   • bonus for a deposit: bonus provided to a you upon successful deposit into your account. It is calculated as a percentage of the deposit. We will set the maximum amount of the bonus;
   • free spins: a certain amount of spins provided to you without betting any of real money on the outcome. After all free spins made, an amount won is credited to your account (real or bonus), depending on the conditions of the offer;
   • cashback or membership loyalty: a type of special bonus offered to you if you prove a certain level of loyalty. Cashback bonuses allow you to earn loyalty points for every placed bet. Upon achieving of certain threshold, you can convert these points.
6. You should bet real money first and then bonuses. If a bet includes both real money and bonus money, winnings are distributed proportionally according the contribution from each source toward the bet.
7. Bonus abuse is strictly forbidden. The following actions (but not limited to) might be considered as bonus abuse:
   • breach of bonus rules, Terms and Conditions, or any other promotional policies;
   • registration/keeping of multiple accounts to claim multiple bonuses.
8. In case we suspect you in bonus abuse, we have the right to close the account; forfeit the bonus allocated to you and any winnings from that bonus; revoke, deny, or withdraw a bonus offer from you, and/or block an access to particular products.
9. You have the right to withdraw bonuses upon fulfillment of the wagering conditions. Certain bonus programs might have the maximum amount which can be transferred to you for certain bonuses.
10. You might be prohibited to participate in some games if you have an active bonus. These conditions will be determined for each particular bonus.
11. More detailed information on each bonus could be found on the Website. Before clicking a button for participation, you could review the details of each bonus program.
12. We are not and will not be liable for any matters related to your participation (or inability to participate) in any promotions. We are not responsible for technical problems or circumstances beyond its control in respect to conduct of bonus programs or other promotions, including case when no bonuses or prizes could be awarded.
13. We have the right to terminate any bonus program or promotion at any time, at our sole discretion, with or without prior notice.
14. The governing law for bonuses are the same as specified in the Terms and Conditions.